WHO WE ARE

In this privacy policy references to “we”, “us” and “our” are to Crescendo Solutions Limited, company number 04277643, of St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS. References to “our Website” or “the Website” are to www.crescendo-solutions.com & www.csltd.co.uk and the pages which are internally linked under the domain.

INTRODUCTION

This policy covers the Crescendo Solutions Limited’s use of personal information that Crescendo Solutions Limited collects when you use crescendo-solutions.com and/or csltd.co.uk.

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include newsletters, live chats, message boards, Crescendo Solutions Limited’s products.

By entering your details in the fields requested, you enable Crescendo Solutions Limited and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Crescendo Solutions Limited will act in accordance with current legislation and aim to meet current Internet best practice.

WHAT INFORMATION WE COLLECT AND HOW

The information we collect via the Website may include.

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

WHAT WE DO WITH YOUR INFORMATION

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and a payment of £10 (made payable to Crescendo Solutions Limited) to cover administration expenses to the following address:

Data Protection Officer
Crescendo Solutions Limited
St John’s Innovation Centre
Cowley Road
Cambridge
CB4 0WS

OTHER WEBSITES

This privacy policy only covers this website, that is, all pages linked under the domain crescendo-solutions.com and/or csltd.co.uk. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours, it is your responsibility to ensure you know which website you are looking at and which privacy policy you are being governed by.

ISSUED 01-05-2008